Customer Support · Virtual Assistant · Content

Roumaissa Beghibegh

Remote professional with a Master's in Applied Linguistics — handling support operations, virtual admin, and content for fast-moving international teams. Clear communicator, reliable executor.

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Available remotely Mila, Algeria Open to full-time & contract
5+ Years remote work
7+ Roles & contracts
C1 English proficiency
3 Languages spoken
MSc Applied Linguistics

Experience

Mar 2026 — Present

🇺🇸 Remote · USA

Current

Customer Support Agent

Ascend Viral

  • Handle live chat and support dashboard queries, explaining onboarding, targeting, warm-up, and growth timelines to new subscribers.
  • Manage billing, refund, cancellation, and subscription questions with clear, policy-aligned responses.
  • Escalate technical issues — login, targeting, and growth concerns — with structured context to the internal team.

Jan 2026 — Apr 2026

🇺🇸 Remote · USA

Virtual Assistant

Oso Web Co.

  • Supported daily e-commerce operations across Shopify, Depop, eBay, and Whatnot — updating listings and managing inventory.
  • Created content layouts and mockups in Canva; assisted with print-on-demand store tasks and online research.

Jun 2025 — Jan 2026

🇺🇸 Remote · USA

Customer Support & Community Manager

Tote & Carry

  • Managed Gorgias ticketing — resolving inquiries on orders, returns, warranty, and lost or damaged packages.
  • Monitored and replied to online reviews and social media comments to maintain brand reputation.
  • Managed the brand's VIP Facebook Group and built a Q3 content calendar to drive community engagement.

Mar 2024 — Dec 2025

🇺🇸 Remote · USA

Virtual Assistant

ScriptSpire

  • Managed daily admin tasks, responded to comments, and maintained consistent brand output.
  • Produced daily social content using ChatGPT, Midjourney, and Canva — posters, ads, and page visuals.

2022 — 2024

Algeria · On-site & Online

English Teacher

Haitoun Centre + Top Student Academy

  • Taught A1–B2 levels and IELTS prep to kids and teens via Zoom and in-person sessions.
  • Planned course materials, integrated instructional resources, and conducted one-on-one tutoring.

Nov 2023 — Jan 2024

Algeria · On-site

Receptionist

Tadlawet School

  • Managed communications between teachers, parents, and students; handled phone calls and emails daily.
  • Organised school events and coordinated administrative activities and office equipment.

2019 — 2024

Remote · Freelance

Graphic Designer

Freelance

  • Created social media posts, ads, and posters for private schools, small businesses, and e-commerce brands on Facebook and Instagram.
  • Delivered consistent visual output using Illustrator, Photoshop, and Canva across long-term client relationships.

Skills & Tools

Support & CRM

Gorgias Tidio Redo Cirro Shopify Ticket management Escalation handling

Design & Content

Canva Adobe Illustrator Photoshop Midjourney Content calendars Social media design

Productivity & Ops

Google Workspace Slack Discord Zoom Calendar management Email handling N8N Feedspy

AI & Research

ChatGPT Grammarly AI content workflows Product research Competitive analysis

Soft Skills

Written communication Problem-solving Fast onboarding Empathy-first support Cross-cultural fluency

E-commerce

Shopify Depop eBay Whatnot Print-on-demand

Education

2020 — 2022

Master's in Applied Linguistics & Linguistics

Mentouri Brothers University, Constantine 1 — Algeria

Certifications

Gorgias Agent Training

Customer Support Platform Certification

Graphic Design — Adobe Illustrator & Photoshop

3-Month Professional Course

120-Hour TESOL Certificate

Teaching English to Speakers of Other Languages

Languages

English

C1 — Advanced

Arabic

Native

French

Professional

Contact

Let's work together.

Available for remote customer support, virtual assistant, and content operations roles. Experienced with US-based teams, fast onboarding, and turning messy customer issues into clean resolutions.

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Mila, Algeria · Remote worldwide